This page explains, in plain English, where the information you provide while using Carambet goes, how it is stored, and what rights you have. No complicated legal jargon — just straightforward language.
Welcome to Carambet. This Privacy Policy explains how Carambet collects, stores, uses, and protects your personal information.
This policy applies when you use the Carambet website, open an account, place bets, play games, contact support, or use any of our services.
Carambet complies with international data protection laws and the principles of GDPR. We believe privacy is a fundamental right, and that every member's data belongs to them.
By using Carambet's services, you confirm that you have read and accepted this Privacy Policy. If you do not agree, please refrain from using our services.
Carambet collects information in several ways — some you provide directly, and some is collected automatically.
| Data Type | When Is It Collected | Mandatory? |
|---|---|---|
| Name & Username | At Registration | Yes |
| Mobile Number or Email | At Registration | Yes |
| Date of Birth | At Registration | Yes |
| Address | For KYC Verification | Where Applicable |
| National ID / Passport | For KYC Verification | Where Applicable |
| Payment Method Details | Transaction Time | Yes |
| Support Chat Conversations | When Contacting Support | Optional |
Carambet does not collect data without purpose. Every piece of information we collect has a specific reason behind it.
You can opt out of marketing emails or SMS at any time. Consent can be withdrawn whenever you like from your account settings.
Carambet does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligation |
| Transaction Records | 7 Years | Financial Audit |
| Betting History | 5 Years | Dispute Resolution |
| KYC Documents | 5 Years | AML Regulations |
| Support Chat Logs | 2 Years | Service Improvement |
| Cookie Data | 30 Days – 1 Year | Based on Cookie Type |
| Marketing Preferences | Until Consent Is Withdrawn | Personal Preferences |
Once the retention period expires, data is securely deleted or anonymized.
Carambet does not sell your data. However, limited information may be shared with trusted partners solely for the purpose of operating our services.
Carambet may disclose information when required by a lawful order from Bangladeshi or other legal authorities. In such cases, only the minimum necessary data is shared, and you will be notified where legally permitted.
Carambet never sells your data to advertising companies, data brokers, or any third party for commercial purposes.
Carambet uses cookies on its website. Cookies are small files stored in your browser that help improve the site's functionality.
Optional cookies can be disabled from your browser settings. However, turning off essential cookies may cause certain features on the site to stop working.
As a Carambet member, you have full control over your personal data. You may exercise any of the rights below at any time.
To exercise any of your rights support@carambet.app-. Responses are typically provided within 30 days.
Carambet's services are strictly for individuals aged 18 and above. Carambet does not knowingly collect data from minors.
If a minor is found to have created an account, the account will be terminated and all collected data will be deleted. If you suspect this, please contact support@carambet.app immediately.
Carambet may update this Privacy Policy from time to time. Changes in technology, law, or business operations may require revisions to the policy.
For any privacy-related questions, requests, or complaints, please contact Carambet through the following:
For Privacy Requests: support@carambet.app
Subject: Write "Privacy Request – [Your Username]" in the subject line
Response Time: Typically within 7–30 business days
General privacy-related questions can also be raised via live chat. However, for identity verification matters, it is best to contact us by email.