Healthy Gaming Culture

At Carambet Responsible Play – Keep the fun, avoid the harm

Betting isn't just about winning — it's entertainment. Carambet believes every member should be able to play and have fun, but never let gaming become bigger than life itself. That's why we've made responsible gaming more than just a policy — we've built practical tools to bring it to life.

💚
18+
Age Restriction
24/7
Providing Support
5
Protection Tools
Our Commitment

How Carambet Ensures Responsible Gaming

Protecting our members isn't just a promise — it's backed by real tools and clear policies.

Personal Limit Settings
Set your own daily, weekly, and monthly deposit and betting limits. Once set, only you can change them.
Option to Take a Temporary Break
Take a break from your account anytime — from 24 hours up to 6 months. No marketing messages will be sent during your break.
Permanent Self-Exclusion
If you're experiencing long-term issues, opt for permanent self-exclusion. Carambet will lock your account on your behalf.
Reality Check Reminder
Get reminders every hour or at set intervals — "You've been playing for X amount of time" notifications help keep you aware.
Loss Limit
Once you hit a preset loss threshold, betting will automatically stop — based on the limit you set yourself.
Specialist Support Team
Our responsible gaming-trained support team is always available to talk — completely non-judgmental.
Details

What does responsible gaming actually mean?

When we talk about responsible gaming at Carambet, we think of someone who enjoys placing a bet while watching cricket with friends. For them, betting is entertainment — a part of life, but not the whole of it. Carambet wants every member to hold on to that feeling.

Responsible gaming, simply put, means playing within your means, taking regular breaks, and never chasing losses with bigger bets. Research shows that players who follow these three principles can enjoy betting as a fun activity for the long term.

When Does Betting Become a Problem?

Problem betting develops gradually — no one becomes addicted overnight. It starts with spending a little too much time, then wagering beyond your limits, then chasing losses to win it back. That cycle is where the danger lies.

Carambet pays close attention to ensure no member falls into this cycle. If our algorithm detects a suspicious pattern, the support team will reach out proactively. It's not a judgment — think of it as a friendly heads-up.

What is Carambet's commitment?

Carambet is committed to never sending marketing or bonus offers that target members who are at risk or experiencing harm. Our responsible gaming tools are kept easy to find — never hidden away.

Our support team is specifically trained in responsible gaming. They know how to listen and what help to offer. Guiding someone in difficulty toward the right path is Carambet's responsibility.

All of Carambet's responsible gaming tools are completely free to use. You can access every tool at any time through your account settings.

Warning Signs

Watch out for these warning signs

The chasing losses mindset — If you catch yourself thinking "I'll win it back this time" — stop.
Betting beyond your budget — Using money set aside for rent, groceries, or other essential expenses on betting.
Hiding it from family or friends — A tendency to hide or downplay how much time or money you're spending.
Feeling restless when not betting — Not being able to enjoy a match unless you have a bet on it.
Disrupted sleep or work – Trouble sleeping at night or difficulty focusing at work.
Unable to stick to limits — You set limits for yourself but keep breaking them.

If you notice more than two of the above signs in yourself, don't wait — contact Carambet support or activate self-exclusion.

Protection Tools

Five Ways to Protect Yourself

Every protection tool on Carambet is built with members in mind. Head to Settings and activate them now.

Deposit Limit
Set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period.
Immediate Effect
Loss Limit
If your net losses exceed a set amount, betting will automatically be paused for that session or day.
Automatic Protection
Session Time Limit
Set a time limit for your session in advance. Once the time is up, you'll be automatically logged out and sent a reminder.
Time Control
Cooling-Off Break
Take an account break from 1 day up to 6 months. During this period, you won't be able to log in or place bets, and you won't receive any promotional messages.
Keep a Clear Head
Permanent Self-Exclusion
For serious issues, choose permanent self-exclusion. Carambet will no longer contact you, and your account cannot be reopened.
Ultimate Protection
Marketing Opt-Out
If you'd rather not receive bonus and promotion messages, opt out of all marketing communications — email, SMS, and app notifications.
Immediate Effect
Check Yourself

A Quick Self-Assessment

Answer honestly, keeping your betting habits over the past month in mind.

How Are Your Betting Habits?
Have I ever placed more bets to try to recover money I've lost?
Have I spent more on betting than I planned?
Have family or friends expressed concern about my betting?
Have I felt restless or irritable when I haven't been betting?
Have I hidden or downplayed my betting activity?
Healthy Habits

10 Golden Rules of Responsible Gaming

1
Set Your Budget First
Set aside a separate betting budget at the start of each month and stick to it.
2
Be mentally prepared to lose
Losses are part of betting. Treat it as the cost of entertainment.
3
Never bet when you're angry or upset
If you're not in a good headspace, take a break for the day.
4
Take Regular Breaks
Get up once an hour, stretch, walk around, and drink some water. Don't stay glued to the screen for long stretches.
5
Stay Calm Even After a Big Win
Don't put it all back on a bet after a big win. Set some aside.
6
Focus on one match at a time
Betting on too many matches at once splits your focus and leads to poorer decisions.
7
Only bet on sports you know
Don't bet on unfamiliar games or leagues just because the odds look attractive.
8
Never bet with borrowed money
Never bet with borrowed money. It's the most dangerous thing you can do.
9
Tell Family & Friends
Let someone close to you know about your betting habits. Keeping it hidden is dangerous.
10
Get Help When You Need It
Asking for help isn't a sign of weakness. Carambet is always here for you.

Following these guidelines will keep betting enjoyable for the long term — with no stress, just fun.

Risk Level

How is betting risk measured?

Carambet looks at gaming risk across three levels. Where do you see yourself?

Safe Zone0–1 Yes answers
Caution Zone2–3 Yes Answers
Need Help4–5 Yes answers
18+
Carambet strictly does not serve anyone under the age of 18.
Age verification is mandatory at registration.

If you suspect someone close to you is using the platform while underage,
Please support@carambet.app-let us know.
FAQ

FAQs

Carambet's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Points are earned on every bet and determine your tier, starting from Bronze with Diamond at the top. Benefits increase as you move up. From Gold onwards, you get a dedicated personal account manager who reaches out to you directly. Platinum members receive custom bonus offers and priority withdrawal processing. Diamond members are invited to exclusive tournaments, receive special birthday gifts, and have access to a 24/7 direct hotline. Cashback rates also increase with each tier. Your current tier and points are visible on your account dashboard.

Carambet's customer support is available 24 hours a day, 7 days a week. The fastest way to get a response is through the live chat on the website — a Bangla-speaking support agent typically connects within 1–3 minutes. You can also message directly via WhatsApp, where replies usually come within 5–15 minutes. For detailed matters, emailing support@carambet.app gets you a full response within 4–12 hours. For responsible gaming concerns or urgent account issues, live chat should always be your first choice as it offers the quickest resolution. The support team speaks Bangla, so there's no language barrier.
Play Safe

Bet responsibly,
Carambet Is Always Here for You

With secure payments, protection tools, and round-the-clock Bangla support, Carambet is with you every step of the way. Get started today — safely and enjoyably.

18+ Verified Benefits of Setting Limits 24/7 Bangla Support Self-Exclusion Option
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